Shipping & Delivery
US Orders: All US orders will be shipped using any of the below options selected at check out using USPS (united states postal service)
-Economy 5 business days
-Express Shipping next day - 2 day
International Orders: All other countries worldwide shipping will be shipped using DHL. All shipping details will be determined at checkout based on location. (Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and United Kingdom)
-DHL Express calculated at checkout (additional handling and tax duty fees not included)
Questions
How long will it take for my order to arrive?
US Orders: Depending on the shipping service you have selected, after dispatch, your order will arrive within 3-8 business days. Please note weekend days are not business days. Please allow 1-2 business days for processing. Please note that transit times are measured at the point of dispatch. For Overnight Shipping exclusions include Hawaii, Puerto rico, Alaska, PO boxes and military bases.
International: Will be determined at checkout based on your location. Please allow 1-2 business days for processing. Please note that transit times are measured at the point of dispatch.
When will my order ship?
Generally orders are dispatched the following business day after order is confirmed, however please allow up to 2 business days for dispatch.
How can I track my order?
After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.
Duties & taxes?
North America: Parcels are shipped locally within the USA, meaning no customs duties are incurred. Orders to Mexico are subject to customs.
Europe and International: Customs duties are at the discretion of the destination country and are the responsibility of the customer. CANALUZ SWIM is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.
If a parcel is rejected on arrival, what is the process?
In the event that is parcel is not claimed or is rejected/refused by the receiver for any reason - DHL or the relevant carrier will return this parcel to CANALUZ SWIM. Consequently there will be a $60 fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable. Any customs fees paid at checkout for EU countries will be non-refundable in the circumstance of a rejected parcel. In addition to this any parcel returned to sender due to incorrect address will incur a fee ($10-US, $60-EU).
Can I change my order?
We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.
How do I check my order status?
Via the tracking details sent at shipping confirmation.
My parcel is taking longer than the estimated delivery time, what do I do?
At times delays can occur which are outside CANALUZ SWIM's control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Contact us with any unanswered questions.
My package is lost, what should I do?
We encourage you to reach out to the shipping carrier responsible for delivery with your tracking number as they will have the most up to date information. Contact us for further assistance.